Shipping Information - COVID-19 Update

COVID 19 - Due to current circumstances, high demand and the additional health and safety measures now in place to protect logistics teams around the world, our deliveries are taking longer to reach customers. 

Free shipping

We ship to almost all countries for free. Please contact us at if your country isn’t available in our list. We might be able to fix something for you.

Yes, shipping is absolutely free. All shipping estimates provide at checkout are based on average shipping times to your country. However, we want to let you know that there are multiple factors which may impact on delivery times. Due to this please allow 1 – 7 days extra patience for delivery (during busy periods e.g. holidays, customs can take a bit longer).

Once your order has been shipped, you will receive a shipment confirmation email with an order number attached. You may also come back to our website at any time and visit our ‘track order’ page to find your real-time updates for your shipment.

If you did not receive your order number or don’t have any updates on our Order Status page after 5 business days please contact us immediately and we locate your order.

Orders are processed within 4-5 business days. Order processing may take longer in case of sales where we receive a huge amount of orders per day.

Do not be alarmed, all orders are fully insured and will be shipped as soon as possible.


Our new skool shipping method means that we ship directly from our supplier to you. Want to know why? Check here.

The delivery times vary per country. This depends mostly on the time it takes for customs and the local post carrier to deliver you package.



United States & Canada

5-20 days

(+up to 10 days extra due to COVID-19)

United Kingdom, Germany, The Netherlands, Belgium, France, Luxembourg, Switzerland, Austria

6-20 days

(+up to 10 days extra due to COVID-19)

Denmark, Sweden, Norway, Finland

8-22 days

(+up to 10 days extra due to COVID-19)

Rest of Europe

10-25 days

(+up to 10 days extra due to COVID-19)

Japan, China, Hong Kong, South-Korea, Singapore

10-20 days

(+up to 10 days extra due to COVID-19)

Australia, New-Zealand

10-20 days

(+up to 10 days extra due to COVID-19)

Rest of the World

12-25 days

(+up to 10 days extra due to COVID-19)

Our deliveries are handled by our third-party companies, this means they might ship the products one or two days later than we plan. It also means that we can’t guarantee that the products are being delivered on the day we plan.

Please allow an extra 10 working days during the busy Christmas period. We appreciate your patients

If your order takes longer than 45 working days to arrive, please contact and we will resolve the issue for you:

In the unlikely event that your order does not arrive within 45 days of dispatch, you will be entitled to a full refund for non-received items. 

During peak holiday seasons, this refund period is extended to 60 days.


If your item is in stock, please allow 4-5 business days to process your order once payment is received and cleared.

Please note during high volume sale periods or new range releases there may be minor delays – we appreciate your patience during this time!

Once shipped, you will be emailed with tracking information to follow your order to its destination. Please note there is no dispatch on weekends or public holidays.


The carrier that will deliver your package, will depend on your local post carrier in your Country.

A few of the carriers are the following:


Tracking capabilities depend on the destination. Some countries have intra-country scans, while others will show when the package has been delivered. 

You can TRACK YOUR ITEM by going your email. Click here for Instructions.


Customers are responsible for all applicable import duties and fees. All orders are shipped DDU, “duties and taxes unpaid” from Asia, and we do not collect the VAT, duties and/or taxes and cannot predict what your estimated charge may be.

In order to collect your package, additional charges must be paid to clear customs. As we ship to over 50 countries, some may require additional fees paid COD (Collect On Delivery). In this case the fees are paid to the local carrier. 

Kitsch Mix Clothing does not collect fees and has no control over what local governments charge.


To ensure fast dispatch times, once your order has been placed, we are unable to make changes or cancel your order. If you have made an error in your delivery address, please contact us immediately via email at

Any delivery date or time specified by us is a best estimate only and Kitsch Mix Clothing will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.

Once shipped, Kitsch Mix Clothing does not take responsibility of loss or damaged items during transit. In the unlikely event your order is not received within the expected delivery time frame.


Customers should check local postal regulations for restricted items, as Kitsch Mix Clothing cannot be held liable for any items that are not accepted into the regarding country.


Europe: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russian Federation, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard and Jan Mayen, Sweden, Switzerland, Ukraine, United Kingdom, Vatican City 

Worldwide: Anguilla, Antigua and Barbuda, Argentina, Armenia, Azerbaijan, Bahrain, Benin, Botswana, Brazil, Cameroon, Canada, Cape Verde, Chile, China, Colombia, Congo, Dominica, Egypt, Eritrea, Georgia, Ghana, Greenland, Hong Kong, India, Indonesia, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Korea, Kuwait, Kyrgyzstan, Lebanon, Macao, Malaysia, Mali, Mauritius, Mongolia, Morocco, Mozambique, Namibia, Nigeria, Oman, Pakistan, Paraguay, Peru, Philippines, Qatar, Saudi Arabia, Seychelles, Singapore, South Africa, Sri Lanka, Suriname, Taiwan, Tajikistan, Tanzania, Thailand, Tunisia, Turkey, Turkmenistan, United Arab Emirates, United States of America, Uruguay, Uzbekistan, Venezuela, Vietnam, Yemen

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